Player Safety & Wellbeing

Gambling Should Be
Fun. Keep It That Way.

At 99myr, responsible gambling is not a policy footnote — it is central to how we operate. This page explains the tools available to you, how to recognise early warning signs, and where to find support if gambling stops feeling like entertainment and starts feeling like a problem.

Strictly for players aged 21 and above. No exceptions.
21+ Age Requirement
24/7 Support Available
4 Player Control Tools
Free All Tools, No Cost

Our Approach

Gambling Done Right Starts With Honesty

Online gambling is one of the most popular entertainment choices among adult Malaysians — from following Liga Super Malaysia on live betting markets to spinning a few rounds on the weekend. For the vast majority of players, it stays exactly that: entertainment. A way to make a match more exciting, or enjoy the thrill of a game after a long week in Kuala Lumpur or Petaling Jaya.

But gambling carries real risks. And the same features that make it enjoyable — the unpredictability, the possibility of a win — can become harmful if boundaries slip. At 99myr, we take that reality seriously. That is why we have built responsible gambling tools directly into the platform, not hidden behind support tickets, but accessible from your account settings at any time.

This page is designed to give you honest, straightforward information: how to keep gambling in its proper place in your life, what tools 99myr provides, how to recognise when things may be getting out of hand, and where to get help — in Malaysia and internationally — if you need it.

What Responsible Gambling Means at 99myr

Gambling is entertainment — not a strategy to generate income or recover financial losses.
You set a budget before you play and stop when that budget is spent — not when the session feels right.
Gambling does not take priority over financial obligations, family time, or work responsibilities.
Losses are accepted as a normal part of the activity, not as something to immediately "chase back".
You play for fun — and if it stops being fun, you stop playing or seek support.

Player Control Tools

Tools Built Into Your 99myr Account

Every one of these tools is available free of charge, directly from your account settings — no support ticket required, no waiting period for applying restrictions.

💰
Deposit Limits

Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period before they apply — giving you time to reconsider. You can set limits as low as RM30 per day.

⏱️
Session Time Limits

Set a maximum time you are allowed to spend on the platform per session. When your session limit is reached, 99myr will automatically log you out. You can set limits ranging from 30 minutes to several hours. This is particularly useful for players who find that time passes quickly during live betting on EPL or Liga Super Malaysia fixtures.

🔔
Reality Check Reminders

Enable regular pop-up notifications that appear during active sessions to remind you how long you have been playing and how much you have wagered in the current session. Reality checks are a low-friction way to stay informed and maintain perspective — especially during extended live casino or sports betting sessions.

🚫
Self-Exclusion

Request a self-exclusion period of 1 week, 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During a self-exclusion, your account is fully suspended — you cannot log in, deposit, or bet. Self-exclusion takes effect immediately upon request. Reinstatement after a fixed period requires a written request and a mandatory 24-hour review.

📉
Loss Limits

Set a maximum loss threshold per day, week, or month — expressed in Malaysian Ringgit (RM). When your net loss reaches the limit, the platform will prevent further betting until the period resets. This tool is designed to prevent a bad run from escalating into a serious financial loss. Loss limit reductions apply immediately; increases take 24 hours.

📊
Activity History

Access a complete history of your gambling activity on 99myr — deposits, withdrawals, bets placed, wins, losses, and time spent on platform — at any time from your account dashboard. Reviewing your activity history regularly is one of the most effective ways to maintain an accurate and honest picture of your gambling behaviour.

How to access these tools: Log in to your 99myr account and navigate to Account Settings > Responsible Gambling. All tools listed above are available from this menu at no cost. If you have difficulty accessing any tool, contact our 24/7 live support team who can apply restrictions on your behalf immediately.

Know Yourself

Recognising the Signs — Before They Become a Problem

Problem gambling rarely announces itself all at once. It tends to develop gradually. Knowing the early indicators gives you the opportunity to act before things escalate.

Warning Signs to Watch For

If any of the following feel familiar — for yourself or someone you know — it may be time to pause and seek support.

Gambling to recover money lost in previous sessions — "chasing losses" — rather than for entertainment.
Spending more money or more time gambling than you originally intended, consistently.
Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
Borrowing money, selling possessions, or neglecting bills to fund gambling activity.
Hiding gambling activity from family members or close friends in Kuala Lumpur or elsewhere.
Gambling is occupying a significant portion of your mental bandwidth — thinking about it even when you are not playing.
Gambling to escape stress, anxiety, depression, or difficult life circumstances, rather than addressing those situations directly.

Habits of Healthy Players

Responsible gambling is not about playing less — it is about playing with clear limits and honest self-awareness.

You set a fixed budget before opening the platform — typically an amount you are genuinely comfortable losing.
You treat gambling winnings as a bonus, not as income you are counting on to meet financial needs.
You take regular breaks during long sessions — particularly during live football or live casino play.
You balance gambling with other activities and social commitments — it is one part of your leisure time, not all of it.
You are honest with yourself about your win/loss history and review your 99myr activity dashboard periodically.
You never gamble after consuming alcohol or when you are in an emotional or stressed state.
You are comfortable walking away from a session when your limit is hit — even if you feel "just one more bet" is warranted.

Self-Assessment

Ask Yourself These Questions Honestly

This brief self-assessment is not a clinical diagnostic tool — it is a simple prompt for honest reflection. If you answer "yes" to several of these questions, it may be worth taking a break, using the 99myr responsible gambling tools, or reaching out to a support organisation for a confidential conversation.

There is no shame in seeking support early. Doing so before a problem becomes serious is far easier — and far less costly — than waiting until it has taken a significant financial or personal toll.

If you answer "yes" to 3 or more of these questions, we strongly encourage you to use our self-exclusion or deposit limit tools, and to consider reaching out to a support organisation listed on this page.

Reflect on the past 12 months of your gambling activity:

    1 Have you ever felt the need to bet with increasing amounts of money in order to achieve the same level of excitement?
    2 Have you found yourself returning to gamble another day after losing, with the intention of winning back what you lost?
    3 Have you lied to family members, a partner, or friends about the extent of your gambling or the amounts involved?
    4 Has gambling caused significant problems with relationships, work performance, or financial stability in your life?
    5 Have you ever relied on others — family, friends, or credit — to relieve a desperate financial situation caused by gambling?
    6 Have you ever felt that you were unable to stop gambling, even when you recognised it was causing harm?
    7 Do you find yourself gambling to escape worry, stress, anxiety, depression, or loneliness, rather than for enjoyment?
21+

Strictly No Underage Gambling

99myr enforces a hard age minimum of 21 years. Every account is subject to mandatory KYC verification and age documentation review.

Age Verification

Our 21+ Commitment — Non-Negotiable

99myr operates a strict minimum age policy of 21 years for all account holders and platform users. This is not simply a registration checkbox — it is enforced through mandatory identity verification before any withdrawal can be processed, and through ongoing account monitoring for indicators of underage access.

During KYC verification, all players must submit a valid Malaysian identity document — MyKad (NRIC), Driver's Licence, or Passport — confirming that they are at least 21 years of age. Any account where age cannot be confirmed will be suspended immediately, and any balance held will be withheld pending investigation.

For parents and guardians: If you believe a person under 21 in your household is accessing 99myr or any other online gambling platform, please contact our support team immediately. We will investigate and act without delay. We also encourage families to use parental control and internet filtering tools to prevent underage access to gambling websites.

The 21+ age requirement applies to all 99myr users, regardless of location or payment method. Malaysian law, alongside our licensing framework, requires strict enforcement of age restrictions in connection with gambling activity.

Self-Exclusion Guide

How to Apply for Self-Exclusion on 99myr

Self-exclusion is the most powerful responsible gambling tool available on 99myr. It suspends your account entirely for a period you choose, preventing all login, deposits, and betting activity. It is completely free and takes effect immediately upon request.

You can choose from the following exclusion periods: 1 week, 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During the exclusion period, you will not be able to reactivate your account — this is by design, to give the exclusion its full protective effect.

  • Log in to your 99myr account and navigate to Account Settings.
  • Select Responsible Gambling from the settings menu.
  • Choose Self-Exclusion and select your desired exclusion period.
  • Confirm your request. The exclusion takes effect immediately — you will be logged out automatically.
  • You will receive an email confirmation of your self-exclusion to your registered address.

Alternatively, you can request self-exclusion directly through our 24/7 live chat team. Tell the agent you want to self-exclude and specify your preferred period. They will apply the exclusion on your behalf immediately.

Deposit Limits Guide

Setting Deposit Limits — Step by Step

Deposit limits allow you to cap how much you fund your account over a given time period — daily, weekly, or monthly. They are one of the most effective tools for keeping gambling within a comfortable budget, especially for players who fund their accounts frequently using Malaysian e-wallets like Touch 'n Go or DuitNow.

Important: Limit reductions apply immediately. If you set a lower limit, it takes effect right away. Limit increases require a 24-hour waiting period before they become active, giving you time to reconsider.

  • Navigate to Account Settings > Responsible Gambling in your 99myr account.
  • Select Deposit Limits and choose your preferred period: Daily, Weekly, or Monthly.
  • Enter your desired limit in Malaysian Ringgit (RM). The minimum is RM30 per day.
  • Confirm the limit. Reductions apply immediately; increases are pending for 24 hours.
  • Review and adjust your limits at any time — downward changes are always instant.

You can have all three limits active simultaneously — a daily, weekly, and monthly limit together. This gives you multiple layers of financial control over your gambling budget.

Support Organisations

Help Is Available — You Don't Have to Face This Alone

If you or someone you know is struggling with gambling-related harm, the following organisations provide confidential, professional support — many free of charge. Reaching out early is always the right call.

📞
Talian Kasih
15999

Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Available 24/7 for counselling, referrals, and welfare support — including gambling-related distress. Calls are free and confidential.

🧠
Befrienders Kuala Lumpur
03-7627 2929

A non-profit emotional support service based in Kuala Lumpur, providing confidential support to individuals experiencing distress, depression, or crisis — including those affected by problem gambling. Available daily, 365 days a year.

🌍
GamCare
International Support

GamCare is a leading international organisation providing support, information, and advice to anyone affected by problem gambling. Their resources — including an online self-help programme and forum — are accessible to Malaysian players seeking support in English.

🤝
Gamblers Anonymous Malaysia
Community Support

Gamblers Anonymous Malaysia offers peer support meetings and a 12-step programme for individuals who recognise that gambling has become a problem in their lives. Meetings are held in Kuala Lumpur and other Malaysian cities, free of charge and confidential.

Important: The contact details listed above are provided for informational purposes. These are independent organisations — not affiliated with 99myr — and all support they provide is entirely confidential. 99myr does not receive any information from these organisations about users who contact them. Seeking help is always the right decision, and it takes real courage to take that first step.

Play Responsibly on 99myr

Gambling Is Entertainment —
Keep It That Way With 99myr

Access deposit limits, session timers, and self-exclusion tools directly from your account. If you have questions about responsible gambling or need to apply a restriction immediately, our 24/7 live support team is here to help. For players aged 21 and above only.

Visit Homepage Read Our FAQ About 99myr

Play responsibly. 21+ only. If gambling stops being fun, use our tools or call Talian Kasih 15999.